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Last Updated: [02/12/2025]
At KhalidMarjan.com, our goal is to provide high-quality SEO services, digital marketing solutions, tools, and consultations. This policy explains how refunds and cancellations are handled for all services, subscriptions, and digital products.
By purchasing from us, you agree to the terms below.
1. General Policy Overview
Because SEO, strategy work, consulting, and digital services require time, expertise, and irreversible effort, most purchases are non-refundable after work has started or digital items have been delivered.
We believe in full transparency, so here’s exactly how it works.
2. Refund Policy for SEO Services
SEO work involves:
- Research
- Audits
- Strategy development
- Optimization
- Technical setup
- Content creation
Once these actions begin, the work cannot be undone.
Therefore:
❌ No refunds are provided once an SEO project has started.
✔ Partial refunds may be considered only if no work has been initiated.
3. Refund Policy for Digital Marketing Services
Marketing services (Google Ads, Meta Ads, content, strategy, etc.) involve significant upfront work.
Policies:
- ❌ No refunds once campaigns, research, or planning have begun
- ✔ If the client pays but no work has started, a refund may be issued
- ❌ Ad spending paid to Google/Meta is never refundable, as those are third-party fees
4. Refund Policy for Digital Products
Digital items include:
- Templates
- Guides
- Courses
- Prompts
- Tools access
- Downloadable assets
Since these are instantly accessible:
All digital products are non-refundable once delivered.
5. Refund Policy for Consultations / Strategy Calls
Because your time slots are reserved and limited:
- ❌ No refunds if the session is missed without notice
- ✔ Rescheduling is allowed (24-hour notice required)
- ✔ If we cancel or reschedule, you will be offered a new time
6. Subscription or Recurring Services
If you offer ongoing SEO or marketing subscriptions:
- ✔ You may cancel future payments anytime
- ❌ No refunds for payments already processed
- ✔ Service continues until the billing period ends
7. Client Responsibilities
Refunds or cancellations may be denied if:
- The client fails to provide required information
- There are communication delays from the client side
- The project stalls due to lack of input
- Content, access, or approvals are not provided on time
We cannot complete work without cooperation.
8. Project Cancellation by Client
If a client chooses to cancel:
- ✔ Before work starts: eligible for partial refund
- ❌ After work starts: no refund
- ✔ Client may request files, drafts, or deliverables completed up to that point
9. Project Cancellation by KhalidMarjan.com
We reserve the right to cancel a project if:
- The client violates terms
- The client engages in abusive behavior
- The project risks our brand or ethics
- Fraud or chargeback attempts occur
In such cases, no refund is issued if work has begun.
10. Chargebacks
We maintain a zero-tolerance policy for fraudulent chargebacks.
If a chargeback is filed after work has been delivered:
- We will provide full documentation
- We may dispute the case
- The client may lose website access, deliverables, and licenses
Chargebacks cannot be used as a replacement for communication.
11. Contact for Refund Requests
To request a cancellation or discuss refund eligibility, contact us at:
📩 info@khalidmarjan.com
Subject: “Refund Request — [Your Name]”
We respond within 48–72 business hours.
12. Policy Updates
This policy may be updated periodically.
Latest update date will always appear at the top.